Effective date: July 2026

Molekula™ is committed to professional communication, efficient customer support and transparent documentation.

Please use the appropriate contact method below according to your inquiry.

1. Customer Support

For general questions about orders, shipping, returns or website support, contact:

Email: support@molekula.llc

Customer support is usually available Monday through Friday during regular business hours. We aim to respond within 1 business day.

2. Regulatory Compliance Inquiries

For legal, regulatory or policy compliance requests, contact:

Email: support@molekula.llc

Email subject: Compliance Inquiry

Examples include:

• Terms of Service requests

• Privacy Policy requests

• Research use documentation

• Regulatory compliance clarifications

• Business verification

• Regulatory inquiries

3. Requesting Certificates of Analysis (COA)

To request a Certificate of Analysis, send an email to:

Email: contact@swisslab.llc

Email subject: COA Request

Please include:

• Product name

• Lot or batch number, if available

• Order number, if applicable

4. Shipping Support

For questions about shipping or package tracking, contact:

Email: support@molekula.llc

Email subject: Shipping Inquiry

Please include:

• Order number

• Tracking number, if available

• Description of the delivery issue

5. Return or Refund Support

For return or refund requests, contact:

Email: support@molekula.llc

Email subject: Return Request

Please include:

• Order number

• Photographs, if applicable

• Reason for the request

6. Business / Wholesale Inquiries

For wholesale, B2B, partnership or business inquiries, contact:

Email: business@molekula.llc

Email subject: Business Inquiry

7. Prohibited Support Topics

Molekula™ does not provide support related to the misuse of research products, including:

• Dosage

• Injection

• Reconstitution for human use

• Use in humans

• Use in animals

• Medical conditions

• Treatment protocols

• Personal health outcomes

Questions related to these topics will not be answered and may be redirected to our Research Use Disclaimer.

Company Information

Molekula USA LLC

United States

• Website: molekula.us or molekula.llc

• Customer support: support@molekula.llc

• Laboratory / COA: coa@swisslab.llc

• Business / Wholesale: business@molekula.llc

• WhatsApp: 689-262-3334